Cancel & Refund Policy

At https://www.thebestquality.in, customer satisfaction is our top priority. We strive to deliver the best quality dry fruits and ensure a smooth shopping experience. However, if you are not satisfied with your order or need to make changes, please read our cancellation and refund policy below.

Order Cancellation

  • Before Dispatch: You can cancel your order within 12 hours of placing it. To cancel, contact our customer support at [Customer Support Email/Phone].

  • After Dispatch: Once the order is shipped, it cannot be canceled. However, you may request a return or refund as per our policy below.

Returns & Refunds

Due to the perishable nature of dry fruits, we accept returns and issue refunds only in the following cases:

  1. Damaged or Wrong Product: If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery with clear images.

  2. Quality Issues: If you find the product does not meet the promised quality, you must report it within 48 hours of delivery with valid proof.

  3. Missing Items: If any item is missing from your order, contact us within 24 hours of delivery.

Refund Process

  • Once your request is approved, we will initiate a refund to your original payment method or provide store credit, as per your preference.

  • Refunds may take 5-7 business days to reflect in your account.

  • If a return is required, we will arrange a pickup where possible. Otherwise, customers may need to ship the product back to us.

Non-Refundable Items

  • Opened or partially consumed products.

  • Orders placed during special promotions or clearance sales (unless defective or damaged).

  • Delays due to incorrect address or failed delivery attempts.

For any queries or assistance, feel free to contact our support team at utkarshchourasiya9@gmail.com. We appreciate your trust in The Best Quality and look forward to serving you again!